Onboard new SaaS customers with efficiency and ease
Industry Characteristics
Subscription revenue model
Most SaaS companies use a subscription model. A well-managed initial onboarding sets the tone for the entire relationship.
Churn is a critical metric
SaaS companies must maximize retention. Effective onboarding and customer support are the foundation.
Low-margin engagements
SaaS onboardings are often low-margin and thus must be efficiently delivered within the budgetary constraints.
Capture every billable hour with simple time tracking
Ruddr has an incredibly intuitive time tracking interface that doesn't require end-user training. Four distinct time tracking views are provided including a month, week, day, and list view. Easily configure time and expense approval workflow on a per-project basis.
Optimize performance with resource allocation
Professional services teams drive financial performance by optimizing billable utilization. Ruddr allows you to easily assign appropriate work to each team member. Forecasting then allows you to accurately predict future hours, utilization, and services revenue.
Create and email professional invoices
Ruddr supports several billing types including time and materials (hourly billing), fixed fee milestone billing, and fixed monthly billing. Easily create invoices, publish them to your accounting platform, and email them to clients. As payments are posted to your general ledger, they are automatically synchronized to Ruddr.
Ruddr Onboarding Services
