Pricing
Only pay for billable team members. All non-billable personnel are free. Yes, you read that right.
Fair Pricing Policy
Never pay for idle seats. Your account is automatically credited when you deactivate a member. Read the full policy here.
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Onboarding Services
Ruddr was designed to be simple and intuitive, which enables rapid onboarding.
Basic Onboarding
Workspace and project configuration fundamentals with foundational data import support. Duration: 1 to 3 weeks.
Advanced Onboarding
Guided walkthroughs of workspace and project configuration and of Ruddr features. Installation of integrations, full data migration support, workspace admin training, and project manager training. Duration: 3 to 6 weeks.
FAQs
Will Ruddr work in my country?
Yes. Ruddr is used by customers all over the world. Ruddr supports 150+ currencies and dozens of regional formats for dates, times, numbers, currencies, and percentages.
Are my non-billable team members really free?
Yes. Non-billable personnel are free, but they can't track time or expenses toward billable projects.
Do you have discounts for small companies and nonprofits?
Yes. Ruddr is entirely free for any workspace with three or fewer billable members. Nonprofits get a 10% discount on our annual plan pricing.
How long does the free trial last?
30 days and there is no credit card required.
How frequently can the price of Ruddr increase?
Your pricing is locked in for the first 24 months. After that, your pricing will never increase more than once in any 24-month period and the increase can be no more than 10%.
Can I invite freelancers or contractors into Ruddr?
Yes. You can add anyone to your Ruddr workspace. Non-billable team members are always free.
How does adding and removing workspace members work?
When you add a billable workspace member, you will be charged a prorated amount through the end of the current subscription term. When you deactivate a billable workspace member, you will be provided a prorated credit for the unused portion of the subscription for that member.
What happens if I cancel my paid plan?
When you cancel your plan, you will remain on the plan until the end of your billing cycle, at which time the plan will be canceled.
What happens if my payment fails?
Your designated billing email address will be notified after each failed payment. Credit card payments will be retried up to four times within a month. After the fourth attempt to collect payment has failed, your subscription will be cancelled.
What payment options are available?
We accept both credit card and ACH payment. ACH payment is only available for annual subscriptions.
Do you provide refunds?
No. While we do not provide refunds, we provide a prorated credit if you reduce the number of billable members in your workspace.
How is my payment being processed?
We use Stripe to process your payment. It's the same payment provider used by many of the world's leading brands. We do not handle your credit card or bank information directly.