Background

HatchWorks Technologies is a US-based software development consultancy that combines local, high-touch service with the affordability and scale of nearshore outsourcing. Built from the ground up, its Latin American teams have a 98.5% retention rate, ensuring no project disruptions for clients. HatchWorks has a network of eight offices across six countries and its team members are English-fluent and located in US time zones. With nearshore office locations, HatchWorks can better collaborate with clients during their normal business hours. The company's proven "Built Right Method" increases speed-to-value and reduces cost throughout the software development lifecycle.

Founded in 2016, HatchWorks is a reliable alternative to the slew of consultancies that over-promise but under-deliver. HatchWorks saw a gap in the market between software boutiques that couldn't scale and the lackluster results of offshore outsourcing body shops. HatchWorks fills that gap through local, high-touch service with the affordability and scale of nearshore while putting the client's outcomes at the forefront of every engagement. Driven by the relentless spirit of their team of "Hatchers", the company is constantly exploring the horizons of what’s possible, staying at the forefront of emerging technologies, and ensuring that it always delivers beyond expectations.

"What makes HatchWorks unique is that we are beyond transparent with our clients."

HatchWorks is a digital consulting firm founded in 2016 that has eight offices across the United States and Latin America.

Needs

Prior to adopting Ruddr, HatchWorks leveraged a homegrown tool for managing time entry. While the tool was well-built and sufficient for time tracking, the HatchWorks development team rarely had the bandwidth to add needed features. The team was simply too busy delivering engagements for clients. With the firm's rapid growth, company leadership knew that it needed to migrate to a full Professional Services Automation (PSA) platform.

HatchWorks senior management identified the following pain points that needed to be addressed with a new PSA solution:

• Too many manual processes that were wasting time
• Delays in closing the financials for a given month
• Having to regularly chase down time entries
• Lacking visibility into key performance indicators
• Excessive time spent maintaining the homegrown tool

Impact

After evaluating a number of viable options within the PSA market, HatchWorks leadership decided to partner with Ruddr. Since going live on Ruddr in mid-2023, the firm has realized numerous benefits, including:

• Increased revenue. By no longer needing to maintain an internal tool, more time can be focused on client delivery.
• Improved integration. HatchWorks was able to integrate Ruddr with its other software products including QuickBooks Online, Slack, and BambooHR.
• Streamlined time entry and approval. With Ruddr's intuitive user interface, Hatchers are able to enter and approve time much more quickly.
• Efficient invoicing. Through Ruddr's robust integration with QuickBooks Online, the time it takes to create invoices each month has been meaningfully reduced.
• Expanded operations bandwidth. With Ruddr in place, the operations team at HatchWorks has been able to invest reclaimed time into other important areas of the business.

"The investment we have made in Ruddr allowed us to scale our business operations in order to meet the current and expected growth that we have within HatchWorks Technologies."

Since deploying Ruddr across its eight offices, HatchWorks Technologies has further increased its leadership position in the nearshore digital services market.

Learn more about HatchWorks Technologies at www.hatchworks.com.